What is MutualMobile?
MutualMobile is our mobile service that brings banking to your phone. MutualMobile allows you to monitor your account from your phone at any time.
What can I do with MutualMobile?
MutualMobile allows you to:
- View account balances
- View transaction history
- Transfer funds
- Pay bills
My phone doesn't have Internet access. Can I still use MutualMobile?
Yes. All you need is a phone with text messaging. You can receive account alerts and send a text to view account balance or history.
How do I enroll in MutualMobile?
Log on to Online Banking. Select MutualMobile and then SIGN UP. Make sure you have your phone handy.
Are there guidelines for creating account "nicknames"?
During enrollment, you are given the option of providing "nicknames" for your accounts. Choosing an appropriate nickname is especially important if you use the SMS text service for MutualMobile, because your HIST inquiries use the nickname. It's also included in the account history message returned by the financial institution.
For this reason, the nickname should be as short as possible. There is a maximum of ten characters, and fewer than five is recommended if you plan to use the SMS text service.
An SMS text message can contain only 160 characters total. Using as few as possible in your account nickname helps ensure that your account information will fit into a single message.
How do I access MutualMobile?
Once you enroll for MutualMobile, you'll receive a text message with instructions on how to get started.
What phones are supported for MutualMobile?
Any phone with text messaging capabilities can take advantage of MutualMobile.
Is MutualMobile secure?
Yes. A personal password and phone activation code keeps your information safe.
Can I use MutualMobile on more than one phone?
Yes. You can add phones, change services or cancel at any time from the MutualMobile setup screen.
If you have additional questions, contact MutualBank for assistance.