What is changing?

The login process will no longer display your Authentication Image and Pass Phrase. When you are logging in, our Extended Validation Certificate will display as a green bar in your browser's address bar.

Will the new security make it harder for me to login?

Your login will remain simple and convenient, because the additional layers of security are usually transparent to you. 

How does it work?

Your Access ID and Password are still the most important keys to accessing your account, but they are just the beginning. We'll also look at the device you are using to access your account. If it is a device we do not show you have used before - a different computer or a new tablet, for example - we'll ask you one of the Security Challenge Questions you chose during enrollment. This provides added protection in case your Access ID and Password have been compromised. We also will look at "geo-location" factors. If the login is coming from an unusual location, again, we'll ask you to answer one of your Security Challenge questions.  

How do I know I have a safe connection?

When you are logging in, our Extended Validation Certificate will display as a green bar in your browser's address bar. It is a known and trusted way to verify the authenticity of a website.