Online Banking

 

What is Online Banking?

Online Banking is our online service that allows you to access your account information 24 hours a day, 7 days a week. Using Online Banking, you can:

What do I need to bank online?

Banking online is easy. Online Banking works well on most of today's browsers and must support 128-bit SSL encryption. If your browser does not support these encryption levels, you'll need to update it. To get started, simply complete the enrollment form to receive your log in information.

What types of accounts can I view with Online Banking?

With Online Banking, you can view all your First Financial Bank accounts, as well as loans.

How often is my account information updated?

Account information is updated in real-time, offering you the most current information available.

How secure is my personal account information?

First Financial Bank uses the latest Internet security available, including secure communications (SSL), firewalls, 128 bit encryption, and operating systems that have been designed to provide maximum security.

Why am I signed off sometimes and I have to sign in again?

If Online Banking has been inactive for a period of time, Online Banking may automatically sign you off to prevent unauthorized use of your accounts, and to prevent others from viewing your information.

Can I pay my bills using Online Banking?

Yes. You can make payments to anyone in the United States from the utility company to the local babysitter. You may schedule payments to be made immediately or on a specified date in the future. You can even set up recurring payments so you do not have to worry about paying your regular bills. Recurring payments can be set up weekly, semi-monthly or monthly. Bill Pay eliminates the need for writing checks or addressing envelopes. More importantly, it saves you time and simplifies your busy life. (Fees may apply)

What type of account is required for Bill Pay?

Bill pay can only be used with a checking account.

May I pay bills from more than one checking account?

Yes.

How far in advance should I set up a payment to ensure it is paid on time?

We recommend that payments should be made at least five (5) business days in advance of the due date of the payee.

Can I transfer funds between my accounts?

Yes, you can transfer funds between any of your First Financial Bank accounts.

Do I need extra software or hardware to use Online Banking?

No extra software is necessary. You can access your First Financial Bank accounts from almost any PC that has Internet access.

Will Online Banking work with my current Internet Service Provider?

Yes, Online Banking works with any ISP.

Can I access my accounts from both home and work?

Yes, you can access your accounts from almost any PC.

Will any web browser work for Online Banking?

We’re committed to developing financial tools that go beyond the limits of traditional software. Our team makes use of new capabilities available in modern, up-to-date browsers. Which is why we have made the decision to support a variety of modern browsers, which provide improved security and performance.

Real-Time Alerts

 

Does that mean I will get Real-Time Alerts almost immediately?

We can only control the sending. With Real-Time Alerts, you can rest assured that the notification is sent within a matter of seconds. However, we cannot ensure that your mobile service or email provider will instantly forward the alert to your mobile device or email box. There may be delays in delivery, depending on the provider and network conditions.

What types of Real-Time Alerts can I set up?

The Alerts are broken into categories and each category has individual alerts that can be set up:

Can I cancel or change alerts?

Yes, you can cancel or edit any alert you have set up, at any time you choose. Simply go to Alerts, then Alert Options.

Where can the alerts be sent?

You have three options for alert delivery and your alerts can be sent to any combination of these destinations:

Need Assistance?

If you have additional questions, contact First Financial Bank for assistance.