What is Business Bill Pay for Business?
Business Bill Pay lets you quickly and conveniently pay anyone online that you pay today by check.
- Pay any person or company in the United States, from your leasing company to your office suppliers.
- Schedule repeating payments, such as lease payments.
- Schedule single payments up to one year in advance. The only payments you cannot make through your bill payment service are court-ordered payments and state and federal tax payments.
How does Business Bill Pay work?
There are two basic steps involved in using Business Bill Pay to make online payments:
- Set up your payees.
- Schedule payments.
When you first begin using the service, set up your payee list by adding the payees to whom you want to make payments. Some payees can also send electronic bills (e-bills). You only need to add each payee once. When you make a payment, you specify the date that you want the payee to receive the payment. The earliest available payment date is four business days from today. Business Bill Pay determines whether a payment is sent electronically, check or draft, based on whether the payee accepts electronic payments and other guidelines. After a payment is scheduled, it appears as Scheduled in Payment Activity. After the payment is processed, the status changes to Processed. The payee receives your payment on the payment date you specified. If the payment was sent electronically or via check, your Checking Account will be debited on the payment date. If the payment was sent via draft, your Checking Account will be debited after the Biller processes the payment.
Note that there can be a delay between when the payee receives the payment and when the payee credits the payment to your account.
How secure is the information I give to you?
Business Bill Pay uses several methods to ensure that your information is secure.
- Access ID and Token/PIN: Your Access ID and Token/PIN are unique identifiers that only you know. As long as you don't share your log in information with anyone, no one can sign in to Business Bill Pay as you.
- SSL: Business Bill Pay uses SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection.
- Encryption: Business Bill Pay uses 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.
- Automatic Sign Out: In addition, Business Bill Pay automatically signs you out of a session if you are inactive for a predefined number of minutes (usually 10 minutes). It is best if you sign out immediately after you are finished.
If I haven't signed up for Business Bill Pay, how do I?
To sign up for Business Bill Pay, you must enroll and submit a Monarch Business Online Banking and Update Form. Forms are available online and at all TSB branches.
How am I billed for bill payment service?
Currently, we do not charge a Bill Payment service fee.
How do I cancel bill payment service?
Just contact TSB via phone, email or your branch. Before you cancel your service, keep in mind the following:
- Scheduled payments, including repeating payments, are not paid.
- Payments that are being processed will be paid.
- You no longer have access to your payment activity and you can no longer send payment inquiries. You should wait until all of your scheduled payments are processed before you cancel your service. If you let your scheduled payments process, then you won't have any outstanding payments that you can't view or inquire about after you cancel your service.
- Your payees are notified to stop sending e-bills. However, it can sometimes take a few days for the payee to process the request. Therefore, until you begin receiving paper bills again you should contact the payee directly about your payment amount and payment due date. Because you can't send your payment using Business Bill Pay after you cancel your service, you should make your payment to the payee by some other means, such as a check.
- If you decide to use Business Bill Pay again, you will have to re-enroll and set up your payee list.
How do I change business information?
It's important to keep your business information (which includes business contact information) up to date so that we can contact you if necessary. To make any changes, please contact your TSB branch. .
How do I change authorized user information?
Since authorized users can access Business Bill Pay and contact customer service on your behalf, their information should be up to date. You can review authorized user information on the Employee's Profile and Permissions page found in Administration. Just click on the User's name and make your changes.
What if I have a question about one of the features?
Business Bill Pay can assist you in using its features as follows:
- This product contains help that is available on each page. Click Help Me With This Page to open Help for a specific topic. Also, you can click the Help button to open the Help Me Topics page.
- If you have general questions, read through the list of frequently asked questions (FAQs).
What if I made a mistake when I entered my payment account information?
If you made a mistake when typing in your payment information, you can edit the information or delete the information..
