Help Center
Are Real-Time Alerts actually any different than the alerts I have received in the past?
Yes, there is one major difference: Real-Time Alerts are sent almost instantly when the monitored activity occurs. Previous alerts were sent in batches at programmed time intervals.
Does that mean I will get the Real-Time Alert almost immediately?
We can only control the sending. With Real-Time Alerts, you can rest assured that the notification is sent within a matter of seconds. However, we cannot ensure that your mobile service or email provider will instantly forward the alert to your mobile device or email box. There may be delays in delivery, depending on the provider and network conditions.
What types of Real-Time Alerts can I set up?
The Alerts are broken into categories and each category has individual alerts that can be set up:
- Security - Alerts in this category cover events like changes or updates to your personal information like email address, phone number, or name.
- Balance - This category of alerts monitors the amount of money in your account. Low balance alerts help you to avoid overdrafts, and high balance alerts let you know when you have money to invest
- Transaction - These alerts watch for account events like deposits, checks or withdrawals
- Loans - These alerts can be used to remind you when a payment is payment is due, past due or paid.
- Certificates of Deposit - Learn when the CD is maturing or whe it's been renewed.
- ATM or Visa Check Card - This alert watches for large dollar transactions, so you can monitor for unusual activity.
- Other - Get alerts when something unexpected happens, like a returned deposited check.
Can I cancel or change alerts?
Yes, you can cancel or edit any alert you have set up, at any time you choose. Simply go to Alerts, then Alert Options.
Where can the alerts be sent?
You have four options for alert delivery and your alerts can be sent to any combination of these destinations:
- Email - Alerts are delivered to any email inbox you specify
- Text Message - Alerts are delivered to any mobile number you designate
- Online - Alerts are delivered to your Online Banking Alert Mailbox
- Push Down Message - Alerts are delivered directly to your phone's Home screen. Available for Mobile Banking App customers.
Need Assistance?
If you have additional questions, contact Territorial Savings for assistance.
Territorial Savings, a division of Bank of Hope and the Territorial Savings, a division of Bank of Hope logo are registered trademarks of Bank of Hope. Territorial Savings Bank has merged into Bank of Hope. All accounts and agreements previously held by Territorial Savings Bank are now under Bank of Hope. Your account terms remain unchanged, but any documents referencing Territorial Savings Bank are now governed by Bank of Hope as the legal entity. Bank of Hope is a member of the Federal Deposit Insurance Corporation (FDIC). This means your deposits are insured up to $250,000 per depositor, for each account ownership category. Deposits held under the names of Bank of Hope and Territorial Savings are not separately insured. Deposits from each of these banks must be combined for purposes of determining whether a depositor has exceeded the federal insurance deposit limit.