What is CNB Business Mobile Banking?

CNB Business Mobile Banking is our mobile service that brings business banking to your phone. CNB Business Mobile Banking allows you to monitor your account from your phone at any time.

What can I do with CNB Business Mobile Banking?

CNB Business Mobile Banking allows you to:

What phones are supported for CNB Business Mobile Banking?

Apple iPhone® and all phones using the Android™ operating system are supported. The specific app for each operating system can be found at their respective app store.  You can find us by searching “CNB Business”.

Is CNB Business Mobile Banking secure?

CNB Business Mobile Banking uses state-of-the-art encryption and login security to protect your accounts. In addition, CNB Business Mobile Banking applies all user permissions assigned in the online version of your business banking to mobile access. 

How can I make a deposit using CNB Business Mobile Banking?

If you have an iPhone® or Android™ smart phone, simply download the CNB Business application. After CNB has approved your account(s) for mobile deposits you simply endorse the check with “For Mobile Deposit Only”, select the account, key in the amount of the deposit, and take a picture of the front and back of the check and submit. That's it! Within seconds of uploading the transaction, you'll receive a confirmation that the deposit was received successfully.

What types of checks can be processed through CNB Business Mobile Banking?

All personal and business U.S. checks can be processed through CNB Business Mobile Banking. Checks from Canada and other foreign countries, food stamps, savings bonds and poor image quality checks must be deposited traditionally.

When can mobile deposits be issued to CNB?

You can transmit mobile deposits to the financial institution 24-hours a day, 7-days a week including weekends and holidays, with the exception of the financial institution's routine maintenance downtime.

When will deposits be posted into my account?

Deposits submitted before 6 p.m. EST, will be available by the next business day. For example, a check deposited on Monday at 5pm will be available for withdrawal on Tuesday morning.

What should I do with the original paper checks after deposits are made?

Original checks should be securely stored for at least 60 days in case any follow-up or potential error needs to be resolved. After this duration, dispose of paper checks in a secure manner.

How do I prevent checks from being scanned and deposited twice?

The software has built-in duplicate detection tools that detect items already captured. If the software detects potential duplicate checks, an alert prompts you to make a decision about the items in question. As a precaution against re-deposit errors, after you have made the deposit, endorse the back of the check with the date and time you electronically deposited it.

How do I know the image quality is acceptable?

The software has an Image Quality Assessment (IQA) tool that automatically identifies problems with the check image. If a problem is detected, you'll be asked to retake the photo.

Need Assistance?

If you have additional questions, contact County National Bank  for assistance.