What are Security Tokens ?

Security Tokens are small, connectionless devices that generate a One Time Password to use each time you process an ACH or Wire transfer in to Business Online Banking. This password changes every 32 seconds for your protection. This helps ensure that your information is secure, protecting you from fraud and identity theft.

Why do I need a token?

With tokens, we're adding another layer of security to protect your information and your online banking accounts. Tokens also guard against the ever-increasing e-mail scams called phishing and pharming.

How does a token work?

Each time you process an ACH or Wire transfer in Business Online Banking you will use your token as an additional authentication for the high risk transaction.

Do I need my token to log in?

No.  Tokens are used as additional authentication when preforming ACH and Wire transfers.

Do I need to activate my token?

Yes. All customers identified as token users must activate and use their token to log in to Business Online Banking. Tokens must be activated within 30 days of receiving to avoid being locked out. If not activated during that period, you'll need to contact County National Bank for instructions.

Do I need to install any software to use my token?

No. The token is pre-programmed. Once activated it is immediately ready for use. No additional software is required.

What happens if my token becomes lost or damaged?

In the event your token(s) become lost or damaged, replacement tokens can be ordered from the Log In page. To request tokens, select the LOST/DAMAGED TOKEN link. Once a new token is requested, the previous token(s) will automatically be deactivated. Fees may apply.

Need Assistance?

If you have additional questions, contact County National Bank for assistance.