What is Online Banking?

Online Banking is our online service that allows you to access your account information 24 hours a day, 7 days a week. Using Online Banking, you can:

What do I need to bank online?

Banking online is easy. Online Banking works well on most of today's browsers and must support 128-bit SSL encryption. If your browser does not support these encryption levels, you'll need to update it. To get started, visit your local branch.

What types of accounts can I view with Online Banking?

With Online Banking, you can view all your Piedmont Advantage Credit Union accounts, as well as loans.

How often is my account information updated?

Account information is updated in real-time, offering you the most current information available.

How secure is my personal account information?

Piedmont Advantage Credit Union uses the latest Internet security available, including secure communications (SSL), firewalls, 128 bit encryption, and operating systems that have been designed to provide maximum security.

Why am I signed off sometimes and I have to sign in again?

If Online Banking has been inactive for a period of time, Online Banking may automatically sign you off to prevent unauthorized use of your accounts, and to prevent others from viewing your information.

Can I pay my bills using Online Banking?

Yes. You can make payments to anyone in the United States from the utility company to the local babysitter. You may schedule payments to be made immediately or on a specified date in the future. You can even set up recurring payments so you do not have to worry about paying your regular bills. Recurring payments can be set up weekly, semi-monthly or monthly. Bill Pay eliminates the need for writing checks or addressing envelopes. More importantly, it saves you time and simplifies your busy life. (Fees may apply)

What type of account is required for Bill Pay?

Bill pay can only be used with a checking account.

May I pay bills from more than one checking account?

Yes.

How far in advance should I set up a payment to ensure it is paid on time?

We recommend that payments should be made at least five (5) business days in advance of the due date of the payee.

Can I transfer funds between my accounts?

Yes, you can transfer funds between any of your Piedmont Advantage Credit Union accounts.

Do I need extra software or hardware to use Online Banking?

No extra software is necessary. You can access your Piedmont Advantage Credit Union accounts from almost any PC that has Internet access.

Will Online Banking work with my current Internet Service Provider?

Yes, Online Banking works with any ISP.

Can I access my accounts from both home and work?

Yes, you can access your accounts from almost any PC.

Will any web browser work for Online Banking?

There are two levels of browser compatibility for Online Banking: Supported and Allowed. 

SUPPORTED

Windows 10:

MAC OS X 10.11 (El Capitan):

 

ALLOWED

Windows 7:

MAC OS X 10.10 (Yosemite):

MAC OS X 10.9 (Mavericks):

 

Definitions:

Supported – All functionality of the product has been tested and successfully meets all

functional and visual design requirements for a screen resolution of 1024x768 and larger.

Allowed – All major functionality of the product has been tested and successfully meets

functional requirements for a screen resolution of 1024x768 and larger. Some design and/or

function deficiencies may occur.

Unsupported – Browser/OS combinations that do not fall in either the Supported or Allowed list will default to ‘Unsupported.’ The functionality may not work and will not be supported (via bug fixes).

 

The list below defines the support level assigned to each Mobile Browser.

SUPPORTED

ALLOWED

Need Assistance?

If you have questions, please call us as 800-433-7228, email us at callcenterteam@pacu.com or visit one of our locations.

For more information about e-services, check out our FAQs.

For questions related to resetting your password, call 844-541-5328.