What is Personal Internet Banking?
Personal Internet Banking is our online service that allows you to access your account information 24 hours a day, 7 days a week. Using Personal Internet Banking, you can:
- View real-time account balances, check images and history
- 24-hour access to checking, loans and CDs
- Export history to financial software or spreadsheets
- Transfer funds between accounts
- Pay bills online
- Request stop payments
What do I need to bank online?
Banking online is easy. Personal Internet Banking works well on most of today's browsers and must support 128-bit SSL encryption. If your browser does not support these encryption levels, you'll need to update it. To get started, simply complete the enrollment form to receive your log in information.
What types of accounts can I view with Personal Internet Banking?
With Personal Internet Banking, you can view all your White River Credit Union accounts, as well as loans.
How often is my account information updated?
Account information is updated in real-time, offering you the most current information available.
How secure is my personal account information?
White River Credit Union uses the latest Internet security available, including secure communications (SSL), firewalls, 128 bit encryption, and operating systems that have been designed to provide maximum security.
Why am I signed off sometimes and I have to sign in again?
If Personal Internet Banking has been inactive for a period of time, Personal Internet Banking may automatically sign you off to prevent unauthorized use of your accounts, and to prevent others from viewing your information.
Can I pay my bills using Personal Internet Banking?
Yes. You can make payments to anyone in the United States from the utility company to the local babysitter. You may schedule payments to be made immediately or on a specified date in the future. You can even set up recurring payments so you do not have to worry about paying your regular bills. Recurring payments can be set up weekly, semi-monthly or monthly. Bill Pay eliminates the need for writing checks or addressing envelopes. More importantly, it saves you time and simplifies your busy life. (Fees may apply)
What type of account is required for Bill Pay?
Bill pay can only be used with a checking account.
May I pay bills from more than one checking account?
Yes.
How far in advance should I set up a payment to ensure it is paid on time?
We recommend that payments should be made at least five (5) business days in advance of the due date of the payee.
Can I transfer funds between my accounts?
Yes, you can transfer funds between any of your White River Credit Union accounts.
Do I need extra software or hardware to use Personal Internet Banking?
No extra software is necessary. You can access your White River Credit Union accounts from almost any PC that has Internet access.
Will Personal Internet Banking work with my current Internet Service Provider?
Yes, Personal Internet Banking works with any ISP.
Can I access my accounts from both home and work?
Yes, you can access your accounts from almost any PC.
Will any web browser work for Personal Internet Banking?
There are two levels of browser compatibility for Personal Internet Banking: Supported and Allowed. Our Personal Internet Banking will work perfectly in "Supported" browsers. Browsers shown as "Allowed" will permit you to use all the major functions of Personal Internet Banking, but may not display some design elements of the screens perfectly.
| Operating System | Supported Browsers | Allowed Browsers |
| Windows 7 | Microsoft Edge 14 and above |
Internet Explorer 9 |
| Mac OS X 10.8 (Mountain Lion) | Safari 10 or above Chrome - Current Stable Version Mozilla Firefox - Current Stable Version |
Mac OS X 10.7 (Lion) with Safari 6.1.6 |
Need Assistance?
If you have additional questions, contact White River Credit Union for assistance.