What is Zelle®?
Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S.,1 typically, within minutes. With just an email address or U.S. mobile phone number, you can send money2 to people you trust, regardless of where they bank.
Is my information secure?
When Zelle is used within our mobile app or online banking, the same security protections that we use to protect your accounts are in place.
How does Zelle work?
When you enroll with Zelle through the Bank First app, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with Bank First ). When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies Bank First of the incoming payment. Bank First then directs the payment into your bank account, all while keeping your sensitive account details private.
How do I get started?
To get started, log into Bank First’s online banking, navigate to Bill Pay (Transfer & Pay in the mobile app*), and select “Send Money with Zelle®”. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you’re ready to start sending and receiving with Zelle®.
*If you are not currently enrolled in Bank First Bill Pay, log in to your account to enroll through your browser, then accept Terms and Conditions. While Bill Pay enrollment is required through your browswer, you may access Bill Pay and Zelle® through the Bank First mobile app after initial activation. You must be 18 years of age or older and have a Bank First checking account to use Bill Pay.
How do I send money?
To send money, click Send, select a trusted recipient from your contact list or add one, enter the amount, an optional note, and click Send.
How do I request money?
To request money for things like your share of the rent or concert tickets, simply click Request, select a3 contact from your contact list or add one, enter the amount, an optional note and click Request. Your contact will receive a notification that you have requested money from them.
How do I receive money?
If you are already enrolled with Zelle, no action is needed. The money will move directly into your account. If you are not already enrolled, simply click on the link provided within the email or text notification you received. Select your Financial Institution’s name and follow the provided instructions to enroll with Zelle to receive your payment. Note: it is important to enroll with Zelle using the email address or U.S. mobile phone number that you received the payment notification at.
1) Transactions typically occur in minutes when the recipient’s email address or U.S. mobile phone number are already enrolled with Zelle. 2) Must have a bank account in the U.S. to use Zelle. 3) In order to send payment requests or split payments requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
